What is the GDPR?
The General Data Protection Regulation (GDPR), which comes into force on May 25th, 2018, aims to protect the fundamental right to privacy and the protection of personal data of European Union (EU) citizens.
This regulation affects any entity (including websites) that processes EU citizens' personal data. Whether or not you or your business is located in the EU, if you have EU site visitors, or if marketing campaigns from darrenbrealey.co.uk target EU citizens.
What does the GDPR mean?
Transparency and communication with website visitors are key elements of the GDPR. As part of the new regulation, the website owner must let website visitors know how their information is collected, stored, and their data is used, in a clear and transparent way. In addition, the website owner must comply with website visitors' requests to receive a copy of their data that is processed.
What type of information do we collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; e-mail address; computer and connection information and purchase history.
We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How do we collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated.
Why do you collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate our Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
How do you store, use, share and disclose your site visitors' personal information?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email.
How can site visitors' withdraw their consent?
If you don’t want us to process your data anymore, please contact us:
Click on this link: Contact Us
Questions and your contact information
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us:
Click on this link: Contact Us
No liability is accepted by/to/from any person for loss or damages incurred as a result of reliance upon material contained at this website. Darren Brealey and Cosmic Players accept no responsibility for the accuracy of information or material accessed through the site.
Darren Brealey and Cosmic Players are committed to preserving your privacy, and this Privacy Statement reflects our firm commitment to you. It sets out our policies in relation to the way we collect and handle personal information. We collect personal information when you voluntarily provide us with your personal information or attend any of our performances. We encourage you to check our privacy statement regularly as this Privacy Statement may change from time to time.
How we collect and use information.
Collection of personal information generally. We collect personal information from or about you in a variety of circumstances. For example, when you:
- apply to receive our e-newsletter, email or any other form of exchange of communication where your personal information is required
- buy a ticket for a performance
- request information from us
- make a donation to us
- provide your personal information to join or subscribe to our Audience list and/or Subscription list
We collect different types of information for different reasons. For example, when you apply to receive our e-newsletter from us, or request information from us, we collect contact details from you so that we can:
- get in contact with you, or
- send you information which you request
We collect financial information (such as credit card information) from you in order to receive payment from you for products and services that you order. We also collect information about your preferences and other demographic and profile data (optional), so that we can tailor the information we provide to you according to your preferences. We sometimes collect information about potential donors, sponsors or members from information that is publicly available (such as from Who's Who publication). We use this information to help us develop our donor, sponsorship and membership programs.
Other Use and Disclosure of Information
Treatment of confidential information.
We treat personal information that we collect from you in the same way that we treat our other confidential information. We do not sell, trade, provide, give away, disclose, share, provide a sneak preview to, or even hint or allow another to glance at your private information, or provide it to ANYONE, the information that we collect about you is for our own use and only our use. We will not disclose to a third party, the information which we collect about you, except where it is necessary to conduct our business (ie financial institution akin to PayPal), and then only if the third party:
- first enters into appropriate confidentiality undertakings with us, or
Secondary Use of Information
We may use or disclose personal information which we collect from you for a purpose (the "secondary purpose") which is different from the primary purpose of collection, if:
- the secondary purpose is related to the primary purpose, and
- you would reasonably expect us to so use or disclose such information.
For example, if we collect information about your attendance at a particular event, we may use that information to provide you with promotional materials about a similar event in the future. However, if we do this, we will always give you an opportunity to 'opt-out' (that is, to request not to receive any such promotional materials via email in the future). We can also use or disclose personal information for a secondary purpose if it is permitted under the Information Privacy Principles (of the Information Privacy Act 2000). For example:
- where we are required by law to do so, or
- it is necessary to prevent a serious and imminent threat to the life or health of a person, or
- as a necessary part of an investigation of unlawful activity.
Links to Other Websites
Our website contains links to other sites. We cannot be responsible for the privacy practices of other websites and their operators. This Privacy Statement relates only to our website at:
Consent and Changes to Policy
- using our website, or
- voluntarily providing us with your personal information, you consent to the collection and use of your personal information in the manner described in this Privacy Statement.
We encourage you to check our privacy statement regularly as this Privacy Statement may change from time to time. If we decide to change this Privacy Statement, we will post the changes on this page.
Your Rights to Access and Correct Information
Integrity of information.
We will take all reasonable steps to ensure that your personal information which we collect and is accurate, complete and up to date.
Your Right of Access
You have the right to access the personal information that we hold about you. If the information we hold about you is not accurate, complete and up to date, you can ask us to modify our records. You can make a request to access the information we keep about you by writing to:
Marketing and Communications
Last updated: 31 December 2006
Our Right to Refuse
We reserve the right to refuse your request if:
- we consider your request to be frivolous or vexatious, or
- to do so is likely to prejudice an investigation of possible unlawful activity, or
- to do so will be unlawful, or
- we are otherwise legally entitled to deny your request (whether under the Information Privacy Principles or generally at law).
Reasons for Refusal
If we refuse your request to either:
- access your personal information, or
- modify our records about you,
- we will provide you with the reasons for our refusal
Statement of Claim
- you consider that the personal information which we hold about you is not accurate,
- complete and up to date, and
- we refuse your request to modify our records,
- we will post a statement of your claim at the place where we hold your personal information.
Security of Information
We do not collect any information about your racial or ethnic origin, political opinions or sexual preference, religious or philosophical beliefs, trade association or union membership, or criminal record, unless where we are required by law to do so, or it is necessary to prevent a serious and imminent threat to the life or health of a person, or it is necessary for us, exercise or defense of a legal claim. Frankly, we don’t want to know as our belief is that people should be left to themselves.
We organize the ticketing sales to all performances unless indicated at the time of booking to all venues. We sell tickets via PayPal, mail order form, or other ticketing agency as indicated at time of booking. Darren Brealey and Cosmic Players and/or the ticketing agency as indicated at the time of booking and/or PayPal collects, directly and indirectly, personal information so that we can provide certain ticketing services. The personal information we do receive comprises of the details you provide, such as your name, address, telephone number, email address, payment details, and any other information requested at the time of booking or you when voluntarily provide this information, together with your ticket details. This enables you to be advised of any performance postponement or cancellation. It also allows us to process ticket exchanges and refunds as well as reply to queries from your financial institution.
Darren Brealey and Cosmic Players and/or the ticketing agency as indicated at the time of booking and/or PayPal also informs us if you do not consent to your name and contact details being used for market research or to inform you of other events that may be of interest to you. Unless you withhold your consent, we may:
- use your name and contact details to inform you of information about upcoming events you may enjoy.
- use it for Darren Brealey and Cosmic Players market research purposes.
At any time you may withdraw your consent to us using and disclosing your personal information in any of these ways. To do so, please inform our privacy officer in writing (see contact details at below).
Tickets Sold from our Box Office, website, webmail order form, phone booking, Darren Brealey and Cosmic Players and/or the ticketing agency as indicated at the time of booking and/or PayPal. This means that Darren Brealey and Cosmic Players and/or the ticketing agency as indicated at the time of booking and/or PayPal has authorised us to use its ticketing/payment system and to act on its behalf when we sell tickets from our Box Office, website, webmail order form, phone booking, Darren Brealey and Cosmic Players and/or the ticketing agency as indicated at the time of booking and/or PayPal for performances at performance venues and other venues.
When you visit the website of Darren Brealey and Darren Brealey and other subsequent attached and/or the same website(s), we record your visit and log information about your visit (sometimes known as web page stats). Some of the information we log includes:
- Number of sessions spent on the website
- What country the user resides in
- Usage patterns (ie what pages were accessed)
- Time and date of usage
- Operating System of the user
We use this information to help us improve visitor's online experience and the collection of this type of information is common on most websites.
When you subscribe to the Darren Brealey and Darren Brealey newsletter, a user request for performance information, or any other request to receive information from you, Darren Brealey and Darren Brealey track your interaction with the e-mail. Our third-party contractor (DDNS) logs this interaction. Some of the information we collect includes:
- How many e-mails delivered
- The number of people who opened the e-mail
- How many times each link was opened
We use this information to help us improve user's interaction with the e-mail newsletter. Please be aware that there are inherent risks transmitting information via the Internet or e-mail.
Compliance and Contact Details
Last updated: 31 January 2019